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Customer Support

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FAQs

Adding a Marygrove awning to your home can leave you with a lot of questions so we compiled a list of FAQs to help give you the answers you need. 

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We love hearing from our customers, and we value your feedback. Send us our questions, comments, or feedback so we can serve you better. 

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Frequently Asked Service Questions

The awning fabric should always be completely rolled into the built-in protective housing when not in use to prevent premature deterioration from exposure to the elements. If you notice the fabric cover sticking out of the protective housing when the awning is completely rolled in, there are a few steps you can take to adjust it. First, roll the awning out and make sure it is level on both sides and not pitched down too low before rolling in. Raise the awning to normal, level height before rolling in. If your awning is pitched you can view our video above on how to adjust your pitch to a level setting.  If the awning is still not fully retracting in, contact our Care Team to have a technician perform a quick motor limit adjustment. Do not attempt to roll it in using the manual override feature

Our retractable awnings are designed to shed rainfall with adequate pitch and slope. There are several causes for water build up on your awning, the most common being a lack of pitch due to wall height restrictions. The second most common reason is heavy rain over short periods of time.

Be sure to retract the awning as soon as you notice water pooling on the fabric. The weight of the water can break the arm brackets, stretch the fabric or bend the support bar, seriously damaging the awning.

Throughout the year, your awning is exposed to moisture and the elements. Many new awning frames have metal to metal contact that will wear over time. To eliminate squeaking, simply use a silicone spray or paraffin-based lubricant into the elbow bracket of each arm. Avoid spraying the fabric as it will stain. If the squeaking persists, call for service.

Twice a year, to avoid excessive dirt build up on the fabric and frame, use a mild dish washing soap and a mild spray from the garden hose to keep your awning looking good all year. DO NOT USE A POWER WASHER on the fabric at any time.

All our retractable awnings are designed for moderate wind. However, you should retract your awning when the winds are strong enough to raise the awning and force the arms to flex. While small amounts of stress will not cause immediate harm, leaving the awning open in excessive, high winds may damage the wall brackets and the arm support brackets. If you do not have a wind sensor installed on your awning, be sure to retract it when not in use.

Marygrove awning motors have less than 1 percent failure rate after five years. However, if the awning fails to move in either direction, first check that the power cord is securely plugged into the outlet. Then check that the GFI (Ground Fault Interrupter) was not tripped. Next, check that the remote control light is working when you press the button. If not, replace the battery before proceeding.

The motor has a built-in thermo switch that may be activated after five minutes of continuous use and will take fifteen to twenty minutes to cool down. After the motor cools down, it will function as normal.

If you need to retract your fully extended awning and your motor is not working properly, you can use the manual override. Located at the end of the awning on the same side as the motor, place the crank handle into the black override and turn the loop clockwise until the awning is fully retracted.

Although the awning structures and fabrics are designed for year-round use, it is advisable to remove the valance at the front of the awning during the winter months. By removing the two screws at the end of the valance bar, slide the valance out of the extrusion and carefully store it until next spring. This will prevent the valance and the piping from fraying due to wind and weather exposure.

The pitch adjustment on these awnings is built for simplicity and minor correction of the awning slope. To adjust the slope of the awning, open the awning halfway and insert the crank pole into the back of each arm. Crank the eyelet and rotate the pin 3 to 4 revolutions “counterclockwise” to lower and “clockwise” to raise. The awning pitch will be lowered by 6-12 inches. Do not lower the awning more than two feet from the hanging point. Damage will occur to the slope adjuster if you lower or raise the awning without first putting the awning in the halfway position. This halfway position of the arm will reduce the stress on the bracket and the bracket adjustment pin, to save on general wear & tear.

The warranty of these components will be void if the gear(s) are stripped or damaged from abuse. Adjusting the pitch up or down with awning fully protected will damage the adjustment pin and void the warranty

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‘How-To’ Videos

Program Your Awning Remote

Replace Your Wind Sensor Batteries

Replace Your Awning Remote Batteries

Install Your Awning Valance

Remove Your Awning Valance

Manually Override Your Awning

Adjust The Pitch Of Your Awning

Marygrove Locations Map
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We're Here to Help

We love hearing from our customers, and we value your feedback. Send us our questions, comments, or feedback so we can serve you better.

Find answers to our most common ones in our FAQs or How-To Video section.

Phone:
1-800-442-9646 Ext. 2
service@marygrove.com 
Monday – Friday: 9am – 5pm EST
Saturday – Sunday: 10am – 2pm

Mail:
12700 Merriman Rd.
Livonia, Mi 48150