Marygrove vs. Durasol
Why Settle for a Dealer When You Can Go Direct?
The perfect getaway doesn’t have to be so hard to get to. With life moving so fast, a Marygrove can give you the serenity you’ve been looking for - just a few steps away!
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Over 1,600 5 Star Reviews
A Full Service Experience At A Fraction of the Cost
Durasol, now operating under the KE Outdoor Design brand, has been a respected name in retractable awnings for over 25 years. Their products are designed in Italy and assembled in the USA, and their premium models like the SunCassette Bella offer genuine full-cassette protection. On paper, they check a lot of boxes.
But here’s the catch: Durasol sells exclusively through a dealer network. That means you’re not buying from Durasol you’re buying from a local distributor who sets their own prices, handles installation with their own crew, and manages your warranty claims. The result? An inconsistent experience that varies by zip code.
Marygrove handles everything in-house from manufacturing to installation and post-install service. No middlemen. No markup mystery. No crossed wires between your installer and the manufacturer.
We got our new awning installed in August, beautiful job and plenty of time to enjoy it before the season is over. The installers were great, very nice and did a great job! We can’t say enough good things about MaryGrove.
Compare Feature* | 
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|---|---|---|
Full Cassette Protection | ||
LED Lights Integrated | ||
Adjustable Pitch | ||
Smart Awning (App + Voice) | ||
10 Year Fabric Warranty | ||
Installation Included | ||
Serviced Directly From Manufacturer | ||
Transparent Pricing | ||
In-House Installation Team |
Don't Just Take Our Word For It
Feature Comparison
Warranty and Durability
Marygrove Awnings stands out with an industry-leading warranty ensuring your investment is protected over the long term. Marygrove offers:
10 Years of Coverage on Fabric
10 Year Warranty on Motors
1 Year Warranty on Accessories
In contrast, competitors often provide a more general “all-weather” warranty, which may lack specific guarantees on essential components, leaving you with uncertainties regarding long-term reliability and satisfaction.
Durasol advertises up to a 12-year framework warranty, but customers say it is effectively unenforceable. One customer on Consumer Affairs tried for over a year to get a broken arm fixed and was ignored — they eventually filed with the Attorney General and still ended up paying out of pocket (ConsumerAffairs, 2024). Another reported that Durasol claimed a clear manufacturing flaw was an “act of nature” to avoid covering fabric separation (ConsumerAffairs, 2024). And when Durasol does respond, it doesn’t go well — one customer described the VP of service who “basically stopped responding and even hung up on me” (ConsumerAffairs).
Feature Comparison
Installation and Service
Our direct, professional installation by Marygrove’s award-winning service team guarantees a high-quality, efficient setup, recognized nationally for the fastest installation times. This approach contrasts sharply with many competitors, who may rely on third-party dealers or less experienced teams, potentially leading to variable service quality and longer wait times.
Choosing Marygrove ensures a seamless and expedient installation process from start to finish.
Durasol’s dealer network is actively shrinking. Customers on Consumer Affairs report their local distributor is “no longer installing new Durasol awnings because of the lack of support from Durasol.” When original dealers close, new service calls come with a $250 minimum just for a technician to “look” at the unit (Retractable Awning Review, 2025). One Quora user asked: “Has anyone compared Durasol to Marygrove? I heard Durasol was bought out and now it’s hard to get someone to actually do the install” (Quora, 2025).
Feature Comparison
Technology and Innovation
Marygrove Awnings leads the market in technological advancements, offering features such as a full cassette for ultimate protection, a proprietary retractable pitch for optimal shade and rain shielding, and a reinforced lateral arm system using durable cables over the more common chains found in competitor products.
Our smart awnings are designed to intuitively adapt to your lifestyle. Equipped with an Advanced Weather Alert System, they respond to real-time weather changes, automatically adjusting to protect against sudden shifts. This means whether the sun’s out or the wind picks up, you can relax knowing your awning is looking out for you.
Paired with integrated wind sensors and ambient LED lighting, Marygrove Awnings enhance every aspect of outdoor living, making each moment under our awnings safe, bright, and utterly enjoyable.
Durasol has a documented manufacturing defect in their cast metal brackets — the primary load-bearing component. An engineering analysis confirmed the bracket design was flawed, and replacement arms came with a completely redesigned bracket (Consumer Affairs). In coastal and windy areas, these brackets crack after only a few years, causing the awning arms to fall dangerously to the ground (Retractable Awning Review, 2024). The awning also “never stays in adjustment,” requiring constant and expensive service calls to prevent the fabric from drooping or hitting the frame.
What You Should Know Before Buying a Durasol Awning
We believe in letting the facts speak for themselves. Before making a decision, here is what third-party review sites, forum discussions, and real customers have to say about the Durasol buying experience.
The “Orphaned Owner” Crisis: When Your Dealer Disappears
The most frequent and intense complaint from Durasol owners. When a local dealer goes out of business, Durasol corporate’s response is “tough luck.” Customers describe being bounced between corporate and dealers with nobody taking responsibility (Retractable Awning Review). One Quora user asked: “Durasol was bought out and now it’s hard to get someone to actually do the install” (2025). Another was referred to two vendors — one wanted $250 just to come look, the other never showed up.
Parts are proprietary — the distributor only sells to dealers, and dealers will not sell just the part (Retractable Awning Review, 2024). If you only need a repair and are not buying a whole new awning, distributors and dealers are completely uninterested. This “service ghosting” leaves owners stranded with expensive, non-functional hardware.
Marygrove is a single company — manufacturer, installer, and service provider. No middleman to lose.
A 12-Year Warranty That Nobody Will Honor
Durasol advertises up to 12 years on the framework, 5 years on motors, and 10 years on fabric. Customers say it is unenforceable. One tried for over a year and was ignored — they filed with the Attorney General and still paid out of pocket (Consumer Affairs). Another reported that Durasol classified a clear manufacturing flaw as an “act of nature” to avoid fabric separation coverage (Consumer Affairs, 2024). A third described the VP of service initially cooperating, then going silent, then hanging up.
One customer was ignored for a month about a broken arm — when Durasol finally called, they said it was “negligence” even though it was under a 10-year warranty (Consumer Affairs, 2025). The warranty does not cover labor, and service goes through the dealer network — which is shrinking.
Marygrove offers a lifetime frame warranty and we actually honor it.
Cast Metal Brackets That Crack and Drop Arms to the Ground
Multiple customers report that the cast metal brackets — the primary load-bearing component — crack after only a few years, causing the awning arms to fall dangerously to the ground. An engineering company confirmed it was a manufacturing defect, and replacement arms came with a completely redesigned bracket (Consumer Affairs).
In coastal areas, one customer asked: “are these really built for anything besides zero wind?” (Retractable Awning Review, 2024). In the Midwest, “one gust of wind and my arm bent, now the whole thing is hanging dangerously” (Retractable Awning Review, 2024). One reviewer described “horrible — pieces of metal falling off within months and the awning dropping to one side” (Consumer Affairs).
Marygrove uses reinforced cable-driven lateral arms and heavy-duty mounting hardware engineered for real-world conditions.
Inconsistent Pricing: $8,000 or $11,000 for the Same Awning
One customer on Consumer Affairs received a $8,000 quote from one dealer and $11,000 from another for the exact same 22-foot Bella Plus model (2024). Because Durasol does not sell direct, pricing is entirely up to the local dealer — and there is no way to verify you are getting a fair price.
Replacement fabric costs $8.50 per square foot plus labor, leading one owner to ask if it would be “smarter to just buy a new unit” (DIY Awning Forum, 2025). Need a service call from a new dealer because your original one closed? That is a $250 minimum just for someone to come look (Retractable Awning Review, 2025). One Reddit user asked: “Is Durasol still better than a Sunsetter? My dealer says they are ‘custom’ but the price is double” (r/HomeImprovement, 2024).
Marygrove provides transparent, direct-to-consumer pricing with no dealer markup.
Discontinued Product Lines and Vanishing Parts
One Consumer Affairs reviewer reported buying a Durasol 6 years ago and being told “parts don’t exist anymore” (2025). Another asked whether Durasol still makes the Sunette model — “I saw online they discontinued some lines without notice” (Retractable Awning Review, 2025).
A specific casted metal bracket that cracked could not be obtained directly — the distributor only sells to dealers, and the dealer would not sell just the part (Retractable Awning Review, 2024). This parts gatekeeping leaves owners stranded with an expensive awning that cannot be repaired.
Marygrove manufactures in-house and maintains parts availability for every product we have ever sold.
The Adjustment Loop: An Awning That Never Stays Level
Customers report the Durasol “never stays in adjustment,” requiring constant and expensive service calls to prevent the fabric from drooping or hitting the frame. One owner described fabric that rippled immediately after installation — the dealer gave a discount because they “couldn’t fix it” (Consumer Affairs, 2024).
Another reported “roll reversal” where the fabric starts under-lapping, with remote instructions that do not mention how to reset the limits (Retractable Awning Review, 2024). Each service call to re-adjust adds cost, and with the dealer network shrinking, getting someone to come out is harder than ever.
Marygrove awnings use precision-tensioned cable-driven arms that maintain level extension year after year.
Coastal Cracking, Midwest Bending, and Florida Fading
In coastal areas, the cast metal brackets crack from wind and salt exposure (Retractable Awning Review, 2024). In the Midwest, “one gust of wind and my arm bent, now the whole thing is hanging dangerously” (Retractable Awning Review, 2024). In Florida, the sun bleached a “rich” fabric color in less than 2 years (Local blog, 2025).
Installation itself requires 3 strong people for the 300-pound unit, and the manual does not mention the drill bit size needed (Home Depot, 2024). Installation took one customer 4 hours. When you add unreliable brackets, fading fabric, and vanishing dealer support, the ownership experience in demanding climates falls short.
Marygrove uses premium solution-dyed acrylic fabric and seamless aluminum housing engineered to perform in coastal, humid, and extreme weather conditions.
What Real Customers Say
Do not just take our word for it. Here is what verified customers have to say about their experience with each company.
Marygrove Awnings Reviews
“From an inquiry response callback at 8pm to an install just two days later, I could not be happier with the Marygrove service or product.”
Brandon Williams, Verified Customer
“This is my second Marygrove awning. The first one lasted over 10 years. When it was time for a new one, there was no question who I was calling.”
Nancy Koulder, Verified Customer
“The installation was quick and easy. The crew was very knowledgeable of the product and kept us informed every step of the way.”
Mike and Debra L., BBB Review
“The installation team worked through extreme heat and still finished ahead of schedule. They were professional from start to finish.”
Diana von Glahn, Verified Customer
“Marygrove provides the awnings and installs them through the same company, giving it complete control over product quality.”
Durasol Customer Reviews
“It supposedly has a 12 year guarantee, but no one is taking responsibility.”
Customer Review, Consumer Affairs
“Horrible. Pieces of metal falling off within months and the awning dropping to one side.”
Customer Review, Consumer Affairs
“The VP of service was initially cooperative, then basically stopped responding and even hung up on me.”
Customer Review, Consumer Affairs
“Our local distributor is no longer installing new Durasol awnings because of the lack of support from Durasol.”
Customer Review, Consumer Affairs
“Filed with the Attorney General. Durasol would not budge. I ended up paying for the replacement arm myself.”
Customer Review, Consumer Affairs
“Durasol ignored my emails about a broken arm for a month. When they finally called, they said it was negligence even though it is under a 10-year warranty.”
Customer Review, Consumer Affairs, 2025
“I bought mine 6 years ago and now I am told parts do not exist anymore.”
Customer Review, Consumer Affairs, 2025
Frequently Asked Questions
Was your question not answered? You can reach our team directly at 800-442-9646
Durasol offers lifetime frame warranty on premium models, 10-year fabric, but only a 5-year motor warranty. Marygrove offers 10-year motor coverage — double Durasol’s. The bigger issue: Durasol’s warranty runs through your dealer, not the manufacturer directly.
Yes. Durasol rebranded under KE Outdoor Design (an Italian parent company). Products are still designed in Italy and assembled in the USA. The brand change confused some customers, but the product line continues.
Durasol awnings use Somfy motors and can accept optional wind and sun sensors. But there’s no Durasol-branded app, no voice control integration, and setup depends on your dealer. Marygrove offers factory-integrated smart controls including app, Alexa, Google Home, and weather automation.
No. Durasol, now owned by KE Outdoor Design USA, sells exclusively through independent dealers. You cannot purchase directly from the manufacturer. Since the KE acquisition, the dealer network has been shrinking and some product lines — including the Sunette model — have been discontinued without notice. One customer reported buying a Durasol 6 years ago and being told “parts don’t exist anymore” (ConsumerAffairs, 2025). Marygrove sells, installs, and services every awning directly — no middleman required.
Customers overwhelmingly say no. One owner on Consumer Affairs was ignored for over a month about a broken arm — when Durasol finally called, they said it was “negligence” even though it was under a 10-year warranty (ConsumerAffairs, 2025). Another reported that Durasol classified a clear manufacturing flaw as an “act of nature” to avoid covering fabric separation (ConsumerAffairs, 2024). A third described the VP of service who initially cooperated, then went silent, then hung up. One customer filed with the Attorney General and Durasol still would not budge — they paid for the replacement arm themselves. Marygrove offers a lifetime frame warranty and we actually honor it.
Durasol advertises up to 12 years on the framework, 5 years on motors, and 10 years on fabric. However, the warranty does not cover labor. When your original dealer closes — which is happening with increasing frequency — a new service call comes with a $250 minimum just for a technician to look at the unit (Retractable Awning Review, 2025). Replacement fabric costs $8.50 per square foot plus labor, leading one owner to ask if it would be “smarter to just buy a new unit” (DIY Awning Forum, 2025). Marygrove offers a lifetime frame warranty, 10 years on fabric with full coverage, and up to 10 years on motors — with service included.
Durasol relies on independent dealers for installation, and pricing is wildly inconsistent. One customer on Consumer Affairs received a $8,000 quote from one dealer and $11,000 from another for the exact same 22-foot Bella Plus model (2024). Installation itself requires 3 strong people for the 300-pound unit, and the manual does not mention the drill bit size needed (Home Depot, 2024). Installation took one customer 4 hours. Marygrove includes professional installation by our own certified technicians at no extra charge — with transparent, direct-to-consumer pricing.
This is the most common and most intense complaint from Durasol owners. When a local dealer closes, Durasol corporate’s response is “tough luck.” Customers are bounced between corporate and dealers with nobody taking responsibility. New service calls come with a $250 minimum just for a technician to come look (Retractable Awning Review, 2025). Parts are proprietary — the distributor only sells to dealers, and dealers will not sell just the part (Retractable Awning Review, 2024). If you only need a repair and are not buying a whole new awning, distributors and dealers are completely uninterested. Marygrove is a single company — manufacturer, installer, and service provider. There is no middleman to lose.
Yes. The cast metal brackets are a documented structural failure point and the primary load-bearing component of the awning. An engineering analysis confirmed the bracket design was flawed, and replacement arms came with a completely redesigned bracket — confirming the original was defective (Consumer Affairs). In coastal and windy areas, these brackets crack after only a few years, causing the awning arms to fall dangerously to the ground (Retractable Awning Review, 2024). In the Midwest, “one gust of wind and my arm bent, now the whole thing is hanging dangerously” (Retractable Awning Review, 2024). Marygrove uses reinforced cable-driven lateral arms and heavy-duty mounting hardware engineered for real-world conditions.
Because Durasol sells exclusively through dealers, your price depends on the dealer’s markup, local competition, and what they bundle with installation. Two homeowners in different cities can pay very different prices for the same product. Marygrove’s direct model keeps pricing transparent and consistent.
Durasol’s large fabric library comes from using Sunbrella, Tempotest, and Sattler. Marygrove offers 200+ premium fabric options, which is more than enough for most homeowners, and every option is curated for quality and durability.
We are comparing our standard model awnings versus Durasol’s standard retractable awning line (including their KE Outdoor Design rebrand). Both represent what each brand offers to the average homeowner.
Retractable awnings can weigh over 100 pounds and must be anchored into load-bearing structure. Improper mounting can cause wall damage, bracket failure in storms, and water pooling from incorrect pitch. Many manufacturers also void warranty coverage if the awning was not professionally installed. Marygrove handles installation with our own trained crew so your warranty stays intact and the awning performs the way it should.
Look for warranties that cover each component separately: frame, motor, and fabric. Watch out for pro-rated coverage that reduces your protection over time. Also check whether the warranty covers labor for service calls or just replacement parts. Marygrove offers a lifetime frame warranty, 10 years on fabric with full coverage, and up to 10 years on motors.
Yes, especially for larger awnings. Industry research shows homeowners use a motorized awning up to 10 times more often than a manual crank model. Motorized systems also allow you to add smart features like wind sensors and remote control operation. Every Marygrove awning is motorized and includes our Advanced Weather Alert System that automatically retracts the awning in high winds.
Cable-driven arms use reinforced steel cables inside the arm mechanism. Chain-driven arms use linked metal chains. Over time, chains can stretch, develop slack, and cause uneven extension. Cables hold their tension longer and require less maintenance. Cast metal brackets, like those used by some competitors, can become a structural weak point — cracking under wind load and causing arms to drop dangerously. All Marygrove awnings use a reinforced cable system with heavy-duty mounting hardware for smoother operation and a longer lifespan.
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