Marygrove vs. Awntech
Made in the USA, but That’s Where the Similarity Ends
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Over 1,600 5 Star Reviews
A Full Service Experience At A Fraction of the Cost
Awntech is a Texas-based manufacturer that builds retractable awnings in the USA — and that’s a genuine selling point. Their Destin line features solution-dyed acrylic fabric, a protective aluminum hood, and ships fully assembled. For a mid-range, off-the-shelf awning, it’s a respectable option.
But “off-the-shelf” is the key phrase. Awntech is a product company, not a service company. They ship you a box. You figure out the installation. If you need a warranty claim, you send an email. There are no technicians, no in-home visits, no one who’s ever seen your patio.
Marygrove is the opposite — a full-service experience where the same company that built your awning also measures your space, installs it with their own certified crew, and services it for years to come. Same country of origin, entirely different ownership experience.
We got our new awning installed in August, beautiful job and plenty of time to enjoy it before the season is over. The installers were great, very nice and did a great job! We can’t say enough good things about MaryGrove.
Compare Feature* |  |  |
|---|---|---|
Full Cassette Protection | ||
LED Lights Integrated | ||
Adjustable Pitch | ||
Smart Awning (App + Voice) | ||
10 Year Fabric Warranty | ||
Professional Installation Included | ||
Serviced Directly From Manufacturer | ||
200+ Fabric Options | ||
10 Year Motor Warranty |
Don't Just Take Our Word For It
Feature Comparison
Warranty and Durability
Marygrove Awnings stands out with an industry-leading warranty ensuring your investment is protected over the long term. Marygrove offers:
10 Years of Coverage on Fabric
10 Year Warranty on Motors
1 Year Warranty on Accessories
In contrast, competitors often provide a more general “all-weather” warranty, which may lack specific guarantees on essential components, leaving you with uncertainties regarding long-term reliability and satisfaction.
Awntech offers only a 1-year motor warranty. One reviewer noted they “know it is a low quality motor.” Their overall warranty is 5 years, but it reportedly excludes projection arms — the part most likely to fail in wind (Trustindex, Aug 2025). Customers on PissedConsumer (1.4 stars) say the warranty is nearly impossible to use.
Feature Comparison
Installation and Service
Our direct, professional installation by Marygrove’s award-winning service team guarantees a high-quality, efficient setup, recognized nationally for the fastest installation times. This approach contrasts sharply with many competitors, who may rely on third-party dealers or less experienced teams, potentially leading to variable service quality and longer wait times.
Choosing Marygrove ensures a seamless and expedient installation process from start to finish.
Awntech does not offer any professional installation. The awning ships to your door in a box — one customer reported theirs arrived in the back of a beat-up personal pickup truck rather than by a professional carrier (Home Depot, 2023). Buyers describe poorly written instructions, unlabeled parts, and a 160-pound unit that is dangerous to mount without professional help (Home Depot, May 2024).
Feature Comparison
Technology and Innovation
Marygrove Awnings leads the market in technological advancements, offering features such as a full cassette for ultimate protection, a proprietary retractable pitch for optimal shade and rain shielding, and a reinforced lateral arm system using durable cables over the more common chains found in competitor products.
Our smart awnings are designed to intuitively adapt to your lifestyle. Equipped with an Advanced Weather Alert System, they respond to real-time weather changes, automatically adjusting to protect against sudden shifts. This means whether the sun’s out or the wind picks up, you can relax knowing your awning is looking out for you.
Paired with integrated wind sensors and ambient LED lighting, Marygrove Awnings enhance every aspect of outdoor living, making each moment under our awnings safe, bright, and utterly enjoyable.
Awntech motors have known limitations. The company has told customers the motor “only works for short time before it overheats and stops” — a cool-down requirement never disclosed in marketing (Trustindex, July 2024). Buyers in humid southern climates also report fabric showing dry rot and mold after just one year of outdoor exposure.
What You Should Know Before Buying an Awntech Awning
We believe in letting the facts speak for themselves. Before making a decision, here is what third-party review sites, Reddit discussions, and real customers have to say about the Awntech buying experience.
1.4 Star Rating on PissedConsumer
Awntech has a 1.4 out of 5 star rating on PissedConsumer. Review titles include “Not good,” “Bad Choice of Product,” and “Worst of the worst.” Customers describe defective products, unreachable customer service, and warranty claims that go nowhere.
Verified buyers on Home Depot reported trying to contact the company via phone and email multiple times without a single response, leading one to ask: “Are they even in business?” (Home Depot Q&A, Jan 2024).
Marygrove has over 2,079 verified reviews with an average rating of 4.8 out of 5 stars on Birdeye. Our customers consistently highlight fast installation, professional crews, and responsive service.
A Motor That Overheats and a Warranty That Excludes What Breaks
Awntech motors are known to overheat after short periods of use. When customers contacted the company, they were told the motor requires a “cool-down period” — a limitation never disclosed in marketing materials (Trustindex, July 2024). For a motorized awning that costs $1,400 to $2,300, buyers expect to extend and retract it without waiting between cycles.
Making matters worse, Awntech’s warranty reportedly excludes projection arms — the very component most likely to fail or sustain wind damage (Trustindex, Aug 2025). A warranty that does not cover the most vulnerable part of the awning is not much of a warranty at all.
Marygrove offers up to 10 years of motor coverage with no overheating limitations. Our Mint Program extends coverage even further and adds priority service. Every component — frame, fabric, motor, and arms — is fully covered.
Customer Service That Disappears After the Sale
A consistent theme across Consumer Affairs, PissedConsumer, and Trustindex is that Awntech’s customer service is nearly impossible to reach. Reviewers report that “no one answers phone calls” and responses come only by email — often taking days or never arriving at all.
The trust issues extend beyond communication. One Home Depot customer noted their awning was delivered in the “back of an old beat-up personal pickup truck” rather than by a professional freight carrier (Home Depot, 2023). When the product and the delivery both feel unprofessional, it raises questions about the company behind them.
Marygrove has a dedicated US-based support team you can reach at 800-442-9646. A real person picks up the phone, and our team follows up after every installation.
Shipped in a Box with Unreadable Instructions
Awntech does not offer professional installation. The awning ships to your door in a box, and you are responsible for mounting it yourself. A recurring complaint on Home Depot is that the installation instructions are poorly written, parts are not labeled, and the frame alignment is often “off” right out of the box (Home Depot, May 2024).
DIYers frequently ask if a 16-foot, 160-pound retractable awning can truly be installed by one person. Most responses warn that hitting a joist and managing the weight overhead is a high-risk task for non-professionals. Improper mounting can cause wall damage, bracket failure, and may void the warranty entirely.
Marygrove includes professional installation with every awning. Our own certified technicians handle the full job, and most installations are done in about three hours.
Hidden Costs That Add Up Fast
The sticker price on an Awntech awning does not tell the full story. When parts need replacing, customers report being charged $35 for a small bracket with an additional $26 for shipping — over $60 for a single minor component (Trustindex, Aug 2024).
Returns come with a 25% restocking fee plus the cost of return shipping. On a $2,000 awning, that means you could lose $500 or more just for sending it back. Multiple reviewers described this return policy as a way to “blackmail” customers into keeping a product they were not happy with (Trustindex, July 2024).
Marygrove includes a satisfaction guarantee with every installation. Because we handle the entire process from manufacturing to installation to service, resolving any issue is straightforward — with no hidden fees.
Fabric That Bags, Sags, and Will Not Roll Up Straight
Awntech customers on Home Depot report that the awning fabric “bags, sags, and wrinkles,” failing to roll up evenly and making the unit look “unstable” and “cheap” shortly after installation (Home Depot, 2023). This is not just a cosmetic issue — uneven fabric puts extra stress on the lateral arms and motor, accelerating wear on moving parts.
Buyers in humid southern climates also raised concerns about the fabric showing dry rot or mold after only one year of outdoor exposure. When combined with the one-year motor warranty and the exclusion of projection arms from coverage, these durability issues leave homeowners with few good options.
Marygrove uses premium solution-dyed acrylic fabric that is engineered to resist fading, mildew, and moisture damage. Every awning is built with reinforced cable-driven lateral arms and a seamless aluminum housing for even retraction every time.
Not Built for Real Weather
Buyers in high-wind areas expressed concern that Awntech’s fabric or arms would “rip out” due to perceived lower build quality compared to professional-grade brands. Customers on Consumer Affairs report arms bending in light wind despite a claimed 30 MPH rating, and the overall construction feeling unreliable in anything beyond calm conditions.
Awntech does not include any type of wind sensor or automatic retraction system. If you forget to retract the awning before a storm, there is no safety net — and wind damage is unlikely to be covered under the limited warranty.
Every Marygrove awning includes our Advanced Weather Alert System, which automatically retracts the awning when high winds are detected. Combined with reinforced cable-driven lateral arms and a lifetime frame warranty, Marygrove is engineered for real-world weather.
What Real Customers Say
Do not just take our word for it. Here is what verified customers have to say about their experience with each company.
Marygrove Awnings Reviews
“From an inquiry response callback at 8pm to an install just two days later, I could not be happier with the Marygrove service or product.”
Brandon Williams, Verified Customer
“This is my second Marygrove awning. The first one lasted over 10 years. When it was time for a new one, there was no question who I was calling.”
Nancy Koulder, Verified Customer
“The installation was quick and easy. The crew was very knowledgeable of the product and kept us informed every step of the way.”
Mike and Debra L., BBB Review
“The installation team worked through extreme heat and still finished ahead of schedule. They were professional from start to finish.”
Diana von Glahn, Verified Customer
“Marygrove provides the awnings and installs them through the same company, giving it complete control over product quality.”
Awntech Customer Reviews
“You can forget their 5 year warranty. It took Lowe’s managers at least a dozen phone calls to get them to do anything.”
Customer Review, PissedConsumer
“The remote would not stay paired with the awning and eventually stopped pairing entirely. My $2,300 awning is only usable manually now.”
Customer Review, Consumer Affairs
“So much creaking and bouncing in the lightest wind. The arms bent despite never being exposed to winds above 20 MPH.”
Customer Review, Consumer Affairs
“Customer service is limited to 2 workers that are dishonest and the business practice of this company is fraudulent.”
Customer Review, RetractableAwningReview
“The awning was cut wrong at the factory. After months of back and forth, not one word of apology.”
Customer Review, RetractableAwningReview
“I tried calling and emailing multiple times. No response at all. Are they even in business?”
Verified Buyer, Home Depot Q&A, Jan 2024
“It was delivered in the back of an old beat-up personal pickup truck. Not what you expect when you spend over $1,500 on an awning.”
Verified Buyer, Home Depot, 2023
Frequently Asked Questions
Was your question not answered? You can reach our team directly at 800-442-9646
Yes — both manufacture in the United States (Awntech in Texas, Marygrove in Michigan). But the similarity ends there. Awntech ships a product; Marygrove delivers a complete service from measurement to installation to ongoing support.
Awntech’s aluminum hood covers the top and sides of the fabric roll, which is better than no protection. But a full cassette like Marygrove’s completely encloses the entire mechanism — fabric, arms, and motor — for superior protection against weather, debris, and pests.
Awntech offers a 5-year limited warranty. Marygrove offers 10-year motor, 10-year fabric, and comprehensive structural coverage. That’s double the protection on the components most likely to need it.
Awntech offers a 5-year limited warranty on their awnings and only one year on motors. The warranty reportedly excludes projection arms — the component most likely to fail or be damaged by wind (Trustindex, Aug 2025). Customers report that even the 5-year warranty is difficult to use because Awntech’s customer service is hard to reach. Marygrove offers a lifetime frame warranty, 10 years on fabric, and up to 10 years on motors — with every component covered.
No. Awntech ships the awning to your door for self-installation. Buyers warn that a 16-foot, 160-pound unit is a high-risk DIY job, and the instructions are frequently described as poorly written with unlabeled parts (Home Depot, May 2024). Marygrove includes professional installation by our own certified technicians with every purchase at no extra charge.
Awntech charges a 25% restocking fee plus return shipping costs. On a $2,000 awning, that could cost you $500 or more. Replacement parts are also expensive — customers report paying $35 for a small bracket plus $26 shipping (Trustindex, Aug 2024). Marygrove includes a satisfaction guarantee with every installation.
Awntech has a 1.4 out of 5 star rating on PissedConsumer. Common complaints include defective motors, bent arms, wrong-size awnings, and customer service that does not return calls. Verified Home Depot buyers have asked “Are they even in business?” after repeated failed contact attempts. Marygrove has over 2,079 verified reviews with a 4.8 out of 5 star average.
According to customer reports on Trustindex, Awntech’s warranty excludes projection arms — the very component most likely to fail or sustain damage from wind (Trustindex, Aug 2025). This means the part of the awning under the most stress is not covered. Marygrove’s lifetime frame warranty covers every structural component, including all arm mechanisms.
Buyers in high-wind areas have expressed concern that Awntech fabric and arms could fail due to lower build quality. Customers on Consumer Affairs report arms bending in winds well below the claimed 30 MPH rating. In humid southern climates, buyers report fabric showing dry rot and mold after only one year of outdoor exposure. Marygrove uses premium solution-dyed acrylic fabric engineered to resist mildew and fading, and every awning includes our Advanced Weather Alert System for automatic retraction in high winds.
Yes — that’s their primary sales channel. It’s convenient for ordering, but it means you’re on your own for installation, adjustments, and service. Marygrove’s direct model means a dedicated team manages your entire experience.
No. Awntech’s motorized models include a basic RF remote. There’s no app, no voice control, no weather automation. Marygrove includes factory-integrated smart control with app, Alexa, Google Home, and automatic weather-responsive retraction.
We are comparing our standard model awnings versus Awntech’s Destin LX, their top-tier retractable awning. Both represent the best each brand offers to homeowners looking for a quality solution.
Retractable awnings can weigh over 100 pounds and must be anchored into load-bearing structure. Improper mounting can cause wall damage, bracket failure in storms, and water pooling from incorrect pitch. Many manufacturers also void warranty coverage if the awning was not professionally installed. Marygrove handles installation with our own trained crew so your warranty stays intact and the awning performs the way it should.
Look for warranties that cover each component separately: frame, motor, and fabric. Watch out for pro-rated coverage that reduces your protection over time. Also check whether the warranty covers labor for service calls or just replacement parts. Marygrove offers a lifetime frame warranty, 10 years on fabric with full coverage, and up to 10 years on motors.
Yes, especially for larger awnings. Industry research shows homeowners use a motorized awning up to 10 times more often than a manual crank model. Motorized systems also allow you to add smart features like wind sensors and remote control operation. Every Marygrove awning is motorized and includes our Advanced Weather Alert System that automatically retracts the awning in high winds.
Cable-driven arms use reinforced steel cables inside the arm mechanism. Chain-driven arms use linked metal chains. Over time, chains can stretch, develop slack, and cause uneven extension. Cables hold their tension longer and require less maintenance. All Marygrove awnings use a reinforced cable system for smoother operation and a longer lifespan.
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