Marygrove vs. Eclipse
The Complete Package Eclipse Can’t Match
The perfect getaway doesn’t have to be so hard to get to. With life moving so fast, a Marygrove can give you the serenity you’ve been looking for - just a few steps away!
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Over 1,600 5 Star Reviews
A Full Service Experience At A Fraction of the Cost
Eclipse Shading Systems has been in the awning business for decades, and they build a solid product — their Advanced Belt Technology and Class III wind ratings are impressive engineering achievements. But engineering alone doesn’t make for a great ownership experience.
Eclipse operates through a dealer network, which means your installation quality, pricing, and post-sale service all depend on which dealer you end up with. Smart features like app control and weather sensors are available through Somfy’s ecosystem, but it’s up to your dealer to set it up — it’s not a seamless, factory-integrated experience.
Marygrove handles everything in-house — from manufacturing to installation and post-install service. That means no third-party installers, no disconnected support, and no surprises.
We got our new awning installed in August, beautiful job and plenty of time to enjoy it before the season is over. The installers were great, very nice and did a great job! We can’t say enough good things about MaryGrove.
Compare Feature* | 
|  |
|---|---|---|
Full Cassette Protection | ||
LED Lights Integrated | ||
Adjustable Pitch | ||
Smart Awning (App + Voice) | ||
10 Year Fabric Warranty | ||
Installation Included | ||
Serviced Directly From Manufacturer | ||
Lifetime Frame Warranty | ||
Factory-Integrated Smart Controls |
Don't Just Take Our Word For It
Feature Comparison
Warranty and Durability
Marygrove Awnings stands out with an industry-leading warranty ensuring your investment is protected over the long term. Marygrove offers:
10 Years of Coverage on Fabric
10 Year Warranty on Motors
1 Year Warranty on Accessories
In contrast, competitors often provide a more general “all-weather” warranty, which may lack specific guarantees on essential components, leaving you with uncertainties regarding long-term reliability and satisfaction.
Eclipse’s standard frame warranty is only 5 years on the powder-coated finish. Only the top-tier model includes a lifetime frame warranty. Extended coverage requires purchasing Platinum Protection at extra cost. Even with coverage, labor is not included — one BBB complaint describes a $600 labor charge to swap a warrantied part (BBB, Aug 2024).
Feature Comparison
Installation and Service
Our direct, professional installation by Marygrove’s award-winning service team guarantees a high-quality, efficient setup, recognized nationally for the fastest installation times. This approach contrasts sharply with many competitors, who may rely on third-party dealers or less experienced teams, potentially leading to variable service quality and longer wait times.
Choosing Marygrove ensures a seamless and expedient installation process from start to finish.
Eclipse relies on independent local dealers for installation. If your dealer goes out of business, Eclipse says find a new authorized dealer — but new dealers often refuse to touch units they did not sell (Retractable Awning Review, 2025). Eclipse Corporate says they have “no control” over dealer labor charges.
Feature Comparison
Technology and Innovation
Marygrove Awnings leads the market in technological advancements, offering features such as a full cassette for ultimate protection, a proprietary retractable pitch for optimal shade and rain shielding, and a reinforced lateral arm system using durable cables over the more common chains found in competitor products.
Our smart awnings are designed to intuitively adapt to your lifestyle. Equipped with an Advanced Weather Alert System, they respond to real-time weather changes, automatically adjusting to protect against sudden shifts. This means whether the sun’s out or the wind picks up, you can relax knowing your awning is looking out for you.
Paired with integrated wind sensors and ambient LED lighting, Marygrove Awnings enhance every aspect of outdoor living, making each moment under our awnings safe, bright, and utterly enjoyable.
Eclipse is not BBB accredited at either location. Their motorized drop-shade, a key selling point, has drawn complaints about jumping out of its tracks in light wind. Multiple users report loud “popping” or “creaking” sounds in the arms that dealers dismiss as “normal” (Houzz, 2025; Reddit, 2024).
What You Should Know Before Buying an Eclipse Awning
We believe in letting the facts speak for themselves. Before making a decision, here is what third-party review sites, Reddit discussions, and real customers have to say about the Eclipse buying experience.
Not BBB Accredited at Either Location
Eclipse Awning Systems LLC is not BBB accredited at their New York headquarters. Their Illinois location is also not BBB accredited. For a brand marketed as “the pinnacle” of retractable awning engineering — with quotes reaching $12,500 or more — the absence of BBB accreditation at both locations is worth noting.
Independent customer reviews are also limited. Unlike most competitors, Eclipse does not have a significant presence on Consumer Affairs, PissedConsumer, or Trustpilot. Most reviews appear on Feefo, a platform where only verified buyers are contacted by the company. The limited volume makes it harder for prospective buyers to assess long-term reliability.
Marygrove has over 2,079 verified reviews with an average rating of 4.8 out of 5 stars on Birdeye. Our customers consistently highlight fast installation, professional crews, and responsive service.
The “Orphaned Owner” Problem: When Your Dealer Disappears
Eclipse does not sell, install, or service awnings directly. Everything goes through independent local dealers. If your dealer goes out of business, you become an “orphaned owner” — and the path to getting service becomes complicated fast.
One customer on Retractable Awning Review described exactly this scenario: their dealer closed, and when they contacted Eclipse, they were told to find a new “authorized” dealer. The new dealer refused to touch the unit because he did not sell it (2025). Another BBB complaint from August 2024 quotes Eclipse Corporate as saying they “don’t have any control” over how dealers charge for labor — leaving the customer with a warranty on the part but a $600 bill to install it.
Marygrove handles every step in-house. Our own sales team, our own installation crew, and our own service department. There is no middleman to go through, no dealer to lose, and no finger-pointing when you need help.
A “Lifetime Warranty” with $600 in Hidden Labor Fees
Eclipse’s warranty structure is more complex than it appears. The standard frame warranty is only 5 years on the powder-coated finish for most models. Only the top-tier Ultimate Eclipse includes a lifetime frame warranty. Extended coverage requires purchasing their Platinum Protection or Platinum Protection PLUS plan at additional cost.
Even when a part is covered, the labor to install it is not. One Consumer Affairs reviewer reported a $250 “diagnostic” fee just to identify a squeak on a 2-year-old awning (Consumer Affairs, 2024). A BBB complaint describes Eclipse Corporate saying they have “no control” over dealer labor charges — leaving a customer facing $600 in labor for a warrantied part swap (BBB, Aug 2024). And the fine print on the “Lifetime Warranty” excludes “normal wear and tear” on fabric, which is the single most expensive component to replace (Reddit, r/Homeowners, 2024).
Marygrove offers a lifetime frame warranty on every model — no upsell required. Our coverage includes parts and service, and there are no surprise labor bills.
$12,500 Quotes and $180 Replacement Remotes
Eclipse awnings carry premium price tags. One Reddit user in r/Awnings received a quote of $12,500 for a 20-foot Eclipse with a drop shade and asked whether it was “a ‘we don’t want the job’ price or is that just what they cost now” (Reddit, April 2025). Another asked whether the Eclipse Ultra was worth the extra $2,000 over the standard model for “Advanced Tension Technology” that they could not distinguish from marketing (Reddit, May 2025).
The surprise costs extend well beyond the initial purchase. A replacement remote — essentially a Somfy unit “with a different sticker” — costs $180 (Reddit, r/HomeAutomation, Jan 2025). And a $250 diagnostic fee just to look at a squeak means routine maintenance on an Eclipse can cost more than many competitors charge for an entire service call.
Marygrove provides a complete package at a transparent price — manufacturing, installation, and service all handled by the same company. No surprise labor bills, no $180 remotes, and no third-party markups.
Drop-Shades That Jump the Tracks and Arms That Pop and Creak
Eclipse’s motorized drop-shade is a major selling point — a retractable sun screen built into the front bar of the awning. But customers report that if even a light wind catches it, the shade jumps out of its tracks and is nearly impossible to reset without a professional service call. For a feature designed to add convenience, it often becomes a recurring source of frustration and expense.
The lateral arms have drawn complaints as well. Multiple users reported a loud “popping” or “creaking” sound during extension and retraction that dealers dismiss as “normal.” For a product in the $8,000 to $15,000 range, customers expect quiet, smooth operation — not sounds that make them question whether something is broken. One Houzz user reported the awning “binding” during retraction after just one month, with the dealer blaming “house settling” rather than addressing the installation (Houzz, 2025).
Marygrove uses reinforced cable-driven lateral arms engineered for smooth, quiet operation. Every awning is installed by our own certified technicians, and if something does not sound right, we fix it — no excuses.
A Wind Sensor That Retracts During Dinner but Not During Storms
Eclipse markets smart wind sensor technology as a key safety feature. But real-world use tells a different story. One Reddit user in r/SmartHome described a sensor that retracted the awning during a light breeze while they were eating dinner — but failed to retract it during a thunderstorm (Reddit, July 2025). A Houzz user noted that while the Eclipse “seems solid,” they had heard the sensors can be “finicky” (Houzz, Sept 2024).
Calibration is another pain point. Customers report difficulty adjusting the wind sensor sensitivity, and dealers often charge a service fee just to make the adjustment. When the “smart” feature creates more problems than it solves, the premium price tag becomes harder to justify.
Every Marygrove awning includes our Advanced Weather Alert System with calibrated wind sensitivity designed for reliable, real-world performance. If adjustments are ever needed, our service team handles them — no diagnostic fees required.
Coastal Rust, Southern Humidity, and 3-Month Lead Times
Buyers in coastal areas have raised concerns about Eclipse’s hardware durability. One homeowner reported “tea-staining” — early-stage rust — on the “stainless” hardware after just one season near the coast (Local Forum, 2024). In the South, humidity and pollen buildup cause the drop-shade to stick in its tracks, requiring manual cleaning or a service call to free it (Facebook, 2025).
Lead times are another area where expectations and reality diverge. Dealers often quote 4 weeks, but customers online report actual wait times of up to 3 months (Facebook, 2025). For homeowners planning around summer outdoor season, a 3-month delay can mean missing the entire reason they ordered the awning in the first place.
Marygrove typically installs within days of your order. Most installations take about three hours. Our premium solution-dyed acrylic fabric and seamless aluminum housing are engineered to perform in coastal, humid, and extreme weather conditions year-round.
What Real Customers Say
Do not just take our word for it. Here is what verified customers have to say about their experience with each company.
Marygrove Awnings Reviews
“From an inquiry response callback at 8pm to an install just two days later, I could not be happier with the Marygrove service or product.”
Brandon Williams, Verified Customer
“This is my second Marygrove awning. The first one lasted over 10 years. When it was time for a new one, there was no question who I was calling.”
Nancy Koulder, Verified Customer
“The installation was quick and easy. The crew was very knowledgeable of the product and kept us informed every step of the way.”
Mike and Debra L., BBB Review
“The installation team worked through extreme heat and still finished ahead of schedule. They were professional from start to finish.”
Diana von Glahn, Verified Customer
“Marygrove provides the awnings and installs them through the same company, giving it complete control over product quality.”
Eclipse Customer Reviews
“A small piece broke after 7 years of major use. Eclipse knew exactly what piece was needed and shipped it quickly.”
Customer Review, RetractableAwningReview
“Limited independent reviews available. Most feedback appears only on Eclipse’s own verified review platform.”
Industry Observation, Feefo
“Pricing, installation quality, and service all depend on which local dealer you get. There is no corporate standard.”
Industry Analysis, Eclipse Dealer Network
“The company took our money and only delivered half of the product. Countless phone calls and emails went unanswered.”
Customer Review, Consumer Affairs
“Purchased an awning with a 25 year warranty promise. The arm broke after one year and the company refused to honor the warranty.”
Customer Review, Consumer Affairs
“Eclipse Corporate told me they ‘don’t have any control’ over how their dealers charge for labor. So the warranty on the part is useless if the dealer charges $600 to install it.”
BBB Complaint, Aug 2024
“My dealer went out of business and now Eclipse says I have to find a new ‘authorized’ dealer to fix my unit — but the new guy won’t touch it because he didn’t sell it.”
Customer Review, Retractable Awning Review, 2025
Frequently Asked Questions
Was your question not answered? You can reach our team directly at 800-442-9646
Both offer lifetime frame warranties. Eclipse’s fabric warranty (10 years via Sunbrella) is comparable to Marygrove. The key difference: Eclipse’s warranty is administered through your dealer. If your dealer changes or closes, service continuity becomes uncertain. Marygrove services directly.
Eclipse uses 9-11 individually wound cables encased in UV-resistant coating in their lateral arms, which they call ABT. It’s solid engineering. Marygrove uses a reinforced lateral arm system with durable cables as well — both are superior to chain-based competitors.
No. Eclipse offers an optional semi-cassette hood as an add-on. Their standard configuration leaves the fabric and arms partially exposed when retracted. Marygrove includes full cassette protection standard on every awning.
No. Eclipse Awning Systems is not BBB accredited at either their New York or Illinois locations. Independent review data is also limited — most reviews appear only on Eclipse’s own verified platform. Marygrove has over 2,079 verified reviews with a 4.8 out of 5 star average on Birdeye.
Eclipse awnings are installed by independent local dealers, not by Eclipse directly. Quality and availability vary by location. If your dealer goes out of business, new dealers may refuse to service a unit they did not sell. Marygrove includes professional installation by our own certified technicians at no extra charge.
Eclipse offers a 5-year warranty on the powder-coated finish for most models. Only the top-tier model includes a lifetime frame warranty. Extended coverage requires purchasing Platinum Protection at extra cost. The warranty does not cover labor — customers report $250 diagnostic fees and $600 labor charges for warrantied parts. Marygrove offers a lifetime frame warranty on every model with service included.
Eclipse awnings carry premium prices. Recent quotes shared on Reddit include $12,500 for a 20-foot model with a drop shade (April 2025). Replacement remotes cost $180 and diagnostic service calls run $250. Prices vary between dealers since Eclipse does not sell direct. Marygrove provides transparent, direct-to-consumer pricing with professional installation included.
If your local Eclipse dealer closes, you become an “orphaned owner.” Eclipse says to find a new authorized dealer, but new dealers may refuse to touch a unit they did not sell (Retractable Awning Review, 2025). Marygrove is a single company — we are always here because there is no middleman to lose.
Eclipse’s motorized drop-shade is a key selling point, but customers report that light wind can cause it to jump out of its tracks, requiring a service call to reset. In humid southern climates, pollen buildup can also cause the shade to stick. Multiple users have reported loud popping and creaking sounds in the arms that dealers dismiss as “normal.” Marygrove focuses on reliable, proven engineering — fewer complex features that break, more performance that lasts.
Eclipse uses Somfy motors, which can connect to Somfy’s myLink app — but your dealer must configure it. There’s no Eclipse-branded smart platform. Marygrove offers factory-integrated smart control including app, voice assistants, and weather automation.
Eclipse’s Class III wind rating is for their framework engineering — impressive on paper. But real-world awning longevity depends on the full package: cassette protection, proper installation, and responsive service. Marygrove delivers all three with a direct manufacturer relationship.
We are comparing our standard model awnings versus Eclipse’s standard retractable awning line. Both represent what each brand offers to the average homeowner looking for a quality retractable awning solution.
Retractable awnings can weigh over 100 pounds and must be anchored into load-bearing structure. Improper mounting can cause wall damage, bracket failure in storms, and water pooling from incorrect pitch. Many manufacturers also void warranty coverage if the awning was not professionally installed. Marygrove handles installation with our own trained crew so your warranty stays intact and the awning performs the way it should.
Look for warranties that cover each component separately: frame, motor, and fabric. Watch out for pro-rated coverage that reduces your protection over time. Also check whether the warranty covers labor for service calls or just replacement parts. Marygrove offers a lifetime frame warranty, 10 years on fabric with full coverage, and up to 10 years on motors.
Yes, especially for larger awnings. Industry research shows homeowners use a motorized awning up to 10 times more often than a manual crank model. Motorized systems also allow you to add smart features like wind sensors and remote control operation. Every Marygrove awning is motorized and includes our Advanced Weather Alert System that automatically retracts the awning in high winds.
Cable-driven arms use reinforced steel cables inside the arm mechanism. Chain-driven arms use linked metal chains. Over time, chains can stretch, develop slack, and cause uneven extension. Cables hold their tension longer and require less maintenance. All Marygrove awnings use a reinforced cable system for smoother operation and a longer lifespan.
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