Marygrove vs. Hanso
Often Intimidated, Never Replicated
The perfect getaway doesn’t have to be so hard to get to. With life moving so fast, a Marygrove can give you the serenity you’ve been looking for - just a few steps away!
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Over 1,600 5 Star Reviews
Built Better, Backed Better: Marygrove Leaves Hanso Behind.
Marygrove awnings are built to last featuring premium, no-stretch fabric, seamless aluminum housing, and powder-coated frames for year-round protection. But we don’t just build it better, we back it better too.
A products quality can often be determined by it’s warranty. Marygrove offers a 10-year structural warranty, 10 year motor (Hanso’s is 2…) a pro-rated fabric guarantee, and full in-house service. No chasing around third-party installers or a sketchy contractor hired online. Plus, our optional Mint Program gives you extended motor coverage, priority service, and exclusive discounts.
Marygrove delivers lasting quality and lifetime care. Hanso just delivers a box.
From an inquiry response callback at 8pm to an install just two days later, I could not be happier with the Marygrove service or product. Jeff was great to work with, providing helpful insight and available options. Wish I would have done this sooner. Very happy and highly recommend Marygrove!
Compare Features* |  |  |
|---|---|---|
Full Cassette Protection | ||
LED Lights Integrated | ||
10+ Fabric Choices | ||
Adjustable Pitch | ||
10 Year Fabric Warranty | ||
Installation Included | ||
Serviced Directly From Manufacturer | ||
Smart Awning | ||
US Customer Support | ||
Restocking Fee |
Don't Just Take Our Word For It
Feature Comparison
Warranty and Durability
Marygrove Awnings stands out with an industry-leading warranty ensuring your investment is protected over the long term. Marygrove offers:
10 Years of Coverage on Fabric
10 Year Warranty on Motors
1 Year Warranty on Accessories
In contrast, competitors often provide a more general “all-weather” warranty, which may lack specific guarantees on essential components, leaving you with uncertainties regarding long-term reliability and satisfaction.
Sources: Hanso Product Specs | Marygrove Warranty Details | Hanso BBB Profile
Feature Comparison
Installation and Service
Our direct, professional installation by Marygrove’s award-winning service team guarantees a high-quality, efficient setup, recognized nationally for the fastest installation times. This approach contrasts sharply with many competitors, who may rely on third-party dealers or less experienced teams, potentially leading to variable service quality and longer wait times.
Choosing Marygrove ensures a seamless and expedient installation process from start to finish.
Sources: DIY vs Professional Installation | Why Professional Installation Matters
Feature Comparison
Technology and Innovation
Marygrove Awnings leads the market in technological advancements, offering features such as a full cassette for ultimate protection, a proprietary retractable pitch for optimal shade and rain shielding, and a reinforced lateral arm system using durable cables over the more common chains found in competitor products.
Our smart awnings are designed to intuitively adapt to your lifestyle. Equipped with an Advanced Weather Alert System, they respond to real-time weather changes, automatically adjusting to protect against sudden shifts. This means whether the sun’s out or the wind picks up, you can relax knowing your awning is looking out for you.
Paired with integrated wind sensors and ambient LED lighting, Marygrove Awnings enhance every aspect of outdoor living, making each moment under our awnings safe, bright, and utterly enjoyable.
Sources: Hanso Awning Features | Eclipse Shading Buyer Guide
What You Should Know Before Buying a Hanso Awning
We believe in letting the facts speak for themselves. Before making a decision, here is what third party review sites and real customers have to say about the Hanso buying experience.
Better Business Bureau Rating
Hanso Home Inc. is not accredited by the Better Business Bureau and holds a customer review rating of 1.96 out of 5 stars based on 24 reviews. Marygrove Awnings is BBB accredited and has maintained strong ratings for decades.
BBB accreditation matters because it means the company has committed to resolving customer complaints and meeting ethical business standards. Hanso has not made that commitment.
Delivery and Wait Times
One of the most common complaints about Hanso involves delivery delays. Customers on the BBB and Trustpilot report wait times of five to nine months past their original promised delivery date. In some cases, customers say the shipping company told them Hanso had not paid for delivery.
Marygrove handles everything in house. Your awning is built at our factory, and our own installation crew brings it to your home. Most customers go from first call to fully installed awning in a matter of days, not months.
Product Quality on Arrival
Multiple BBB reviewers report receiving Hanso products with defects right out of the box. Complaints include cracked structural posts, LED lights that will not turn off, and incorrect replacement parts being shipped after filing a claim. One customer described the heater accessory as a “cheap add on” with a dangling power cord.
Every Marygrove awning goes through quality checks before it leaves our facility. Because we manufacture and install our own products, there is no finger pointing between a manufacturer and a third party dealer if something is not right.
DIY Assembly vs. Professional Installation
Hanso does not offer professional installation. Their products ship to your door, and you are responsible for assembling and mounting everything yourself. For a retractable awning that can weigh over 100 pounds and requires precise mounting into load bearing structure, this is a real concern.
Industry experts warn that improper DIY installation can cause structural damage to your home, void the manufacturer’s warranty, and create safety hazards. Incorrect pitch leads to water pooling. Wrong anchor points lead to ripped brackets. A professionally installed retractable awning avoids all of these problems.
Marygrove includes professional installation with every awning. Our certified technicians handle everything, and most jobs are done in about three hours.
Customer Support After Purchase
A pattern in Hanso’s BBB complaints involves communication breakdowns after the sale. Customers describe phone calls going unanswered, no proactive updates on delayed orders, and in some cases, unsolicited marketing calls even after requesting to be placed on a do not call list.
Every Marygrove awning goes through quality checks before it leaves our facility. Because we manufacture and install our own products, there is no finger pointing between a manufacturer and a third party dealer if something is not right.
Return Policy and Restocking Fees
If a Hanso product does not meet expectations, returning it can be expensive. Customers on the BBB have reported restocking and return shipping fees exceeding $3,000 on unopened products. Several reviewers say they felt trapped into keeping a product they were unhappy with because the cost of returning it was too high.
Marygrove does not charge restocking fees. We stand behind our product and back it with a comprehensive warranty that covers fabric, motor, and frame components individually.
Frequently Asked Questions
Was your question not answered? You can reach our team directly at 800-442-9646
Our warranty goes beyond typical offerings by providing long-term protection for specific components like fabric and motors, focusing on customer satisfaction and performance. Your Marygrove comes with a 10-year warranty for fabric, a 5-year warranty on the motor, and a 1-year warranty on accessories.
Marygrove Smart Awnings enhance outdoor living with features like weather-responsive sensors, an advanced weather alert system, and ambient LED lighting, all designed to adapt to your lifestyle seamlessly.
Choosing Marygrove means investing in quality, innovation, and reliability. Our comprehensive warranties, direct installation services, and advanced features deliver long-term value that surpasses the initial savings offered by cheaper alternatives.
No. Hanso Home Inc. is not BBB accredited and has a customer review rating of 1.96 out of 5 stars. Marygrove Awnings is BBB accredited and has been serving customers for over 90 years with consistently strong ratings across all major review platforms.
Hanso customers on the BBB report significant restocking and return shipping fees, with some paying over $3,000 to return an unopened product. Marygrove does not charge restocking fees and offers straightforward warranty coverage on all major components.
Retractable awnings can weigh over 100 pounds and must be anchored into load bearing structure. Improper mounting can cause wall damage, bracket failure in storms, and water pooling from incorrect pitch. Many manufacturers also void warranty coverage if the awning was not professionally installed. Marygrove handles installation with our own trained crew so your warranty stays intact and the awning performs the way it should.
Look for warranties that cover each component separately: frame, motor, and fabric. A single blanket warranty can leave gaps. Also check whether the warranty covers labor for service calls or just replacement parts. Marygrove offers 10 years on fabric, up to 10 years on motors, and full in house service. Our optional Mint Program extends motor coverage and adds priority service.
Unlike competitors who may use third-party services, all Marygrove installations are performed by our in-house, award-winning team, ensuring consistent quality and the industry’s fastest service.
Marygrove’s premium fabrics are engineered for durability and weather resistance, ensuring they remain vibrant and intact in various environmental conditions, unlike many competitors’ fabrics which may only offer basic fade resistance.
We are comparing our standard model awnings versus the Hanso PRO+ Platinum awning. While Hanso does sell a simpler PRO+ series, we felt a fair comparison would be to compare their best model.
No. Hanso ships products directly to your door for self assembly. You are responsible for mounting and installing the awning yourself. Marygrove includes professional installation by our own certified technicians with every purchase. Our crew handles the full job in about three hours, and improper installation will not void your warranty.
Hanso customers on the BBB and Trustpilot have reported wait times of five to nine months past their promised delivery date. Marygrove manufactures and installs in house, so most customers go from first call to a fully installed awning within days.
Yes, especially for larger awnings. Industry research shows homeowners use a motorized awning up to 10 times more often than a manual crank model. Motorized systems also allow you to add smart features like wind sensors and remote control operation. Every Marygrove awning is motorized and includes our Advanced Weather Alert System that automatically retracts the awning in high winds.
Cable driven arms use reinforced steel cables inside the arm mechanism. Chain driven arms use linked metal chains. Over time, chains can stretch, develop slack, and cause uneven extension. Cables hold their tension longer and require less maintenance. All Marygrove awnings use a reinforced cable system for smoother operation and a longer lifespan.
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